Bad poor incompetence service

Hi, I’m Lungile Vodacom is failing to help me with my WiFi connection…yesterday Hendrick came to replace their router which is not working at the moment, I’ve been out of internet for 9 days no compensation at all, they deducted their full amount on the 27th of February. I called them and they keep on saying the matter is been escalated still no positive outcome and call me back without solutions they are failing me. Again goes to second week without internet only call me because I call first so tired of Vodacom and onthatile Sunday gave me bad attitude and poor service kedibone didn’t discipline her they laugh about my matter on the side I could hear.only Thebe is willing to assist however he cannot do much as he is a team leader