Bad, poor and non-existence service from Vodacom

I app**** for fiber from Vodacom. They approved me as a long standing client with mobile phone contract. When i received the package from Vodacom the family and I were very excited. We thought this will be really a nice experience. To my surprised and my kids disappointment the sim card was not packaged. I called Vodacom immediately the lady informed me that it will be delivered after seven working days. I waited for the entire month nothing happened. I called several times to follow up with them. Nothing happened. Eventually I came to my senses and canceled in March. Yesterday 3rd of May I get an automated voice note asking me to make a pay of R150 before the 30 of May 2021. I was shocked and i tried calling the office and wanted to speak to someone senior. That was like asking for the personal number of the president of the United States. Mission Impossible. Then I remembered the power of Hellopeter. The word service to Vodacom has been totally lost. I think they have grown too big headed for they good.