BAD POOOOR HORRIBLE SERVICE

<p>My son's fone is locked from 7 March 2017 while I was away on holiday. On 13 March 2017 I phoned customercare 082111 9h09 after 14 min the person told me she can not see any reason why admin put a lock on my son's phone but she will send it to admin to remove the lock and it will take 4 hours. Four houers has gone phoned again now I had to go to a Vodacom Store with 3 month bankstatements, id and proof of residence. 14 March 2017 send sms that phone is still locked the lady phoned me back and also said she can not see any reason for the lock but she see there is a case pending at admin and she will contact me if any thing hapens. she phoned me back 11h26 and told me it will take 4 hours to 7 days. 20 March 2017 we went to the vodacom store in wonderboom junction not att all helpfull they told me i must phone ********** because they can not take of the lock. 13h14 i phoned ********** it rang and then it stoped and rang again to my surprise I am again at customer service I told the whole story again the guy told me there is no reason for the lock on the phone and he will send it to admin I told him that it was already send to admin he looked and saw the case was closed but the phone is still locked. He said he put me throug to admin/account only to be transferred back to customer care. There it started again the whole story again. the lady Jamie told me also there is no reason for the total lock on the phone and she cant remove the lock but my number is given to her supervisor that was 14h00 and she promised it will take 24 hours then the lock will be off. As you can see the lock is still on and it is 21 March 15h45. What is going on at vodacom please unlock the phone and compensate us for the loss of conection from the 7 March 2017. POOOOOOOOR SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!</p>