Bad policies

I have 2 business contracts for 2 cell phones. 1 for myself and 1 for my wife. We have worked in our company for 6 years with these numbers.<br> <br> My wife is leaving the company and we need her cell number to stay with the company. All we want is to have her contract to have a new number and create a pay as you go for the old number.<br> <br> Apparently this is not possible and the sales rep could not explain why. This infuriated us further.<br> <br> If it is not possible to change I will move my accounts to another service provider that can assist.<br> <br> It's a shame to lose customers over something avoidable