cS
candice S

1 reviews | Active since Aug 2012

07 Aug 2015, 12:34

BAD PATHETIC SERVICE

I have never had such bad service in my life, from customer service to accounts, this is now the 3rd time that vodacom had not decuted off my account i then made a payment last month again, i called on many occasions and been told that the account will be debited on the 3rd as the 1st was a holdiay again not debited i call on tuesday requesting if i can make a payment no says the consultant the debit has been loaded and is for the 7th....Flippen hell again they do not debit call today and they say my bank has been rejecting the debit with an error, but in a month vodacom does not even advise just saying they will debit the following day, now they suspend me when they mess up i am so frustrated with vodacom since my contract i have jsut had problems, then you deal with rude consultants or obviously do not want to help.<br> <br> I will not refer anyone to vodacom and will be cancelling my contract and rather have cell c buy this out.<br> Pathetic service in all i am so ****ed off with vodacom and the call centre and consultants who are too simple to even help or understand, how can nobody bother to call u if the so called debit had been rejected by the bank and FNB says that they not aware<br>

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2015, 12:34
Official
Hello candiceleigh,

We have received your enquiry and one of our consultants will be in contact with you.

Regards
Vodacom Consumer Website Team