Bad ********* Pathetic customer service

Pathetic Inefficient Below average customer service. Spoke to Sifiso yesterday at accounts Time of call 16.50 Date today no ref number given. Was told by Sifiso that I am not allowed to make a payment arrangement on my contract. Was adamant on the full balance been paid. Was told he will speak to Collections, and they will decide if they want to speak to me. He was not helpful at all. MY previous payment arrangement now paid up and Vodacom out of their own accord decided to reinstate contract conditions not notifying myself. My line is now suspended again placing me in a terrible position as my line is used for work and personal matters. I have only this line to operate from. Lebo from Customer Care called yesterday and assured she would try and resolve this however still waiting for a call back from her that she promised me. Pathetic all round and Vodacom not interested in the client's position at all. All they want is debt to be repaid and I am now refused a payment arrangement which as per the National Credit Act I am allowed to do. I will refer this matter to National Credit Regulator as well as a complaint. I enquired regarding why the original contract amount has doubled and he very sarcastically asked me if I know about pro rata rates . The contract data and airtime minutes of the contract according to him is because benefits of contract was reinstated 06 Nov which also does not make sense as it is not a full month . Why am I been charged for December already when the month is not even complete. I was on the phone for almost 1 hour with Sifiso and still in the same situation with nothing resolved . I am a Vodacom customer of almost 18 years and customer service has deetiolated to pathetic levels . Even reported this matter on Facebook no solution.