Bad overall service

Could you kindly assist with me in getting my queries resolved with Vodacom.<br> I recently upgraded my phone.<br> First of all I was charged an upgrade fee, my previous upgrades with done the same was and was never charged a fee. <br> Secondly they did not deliver on time as promised and as advertised on the Vodacom website.<br> The device which they supp**** is faulty. I called in to get the device exchanged but I would have to wait 14 days to get a new device back. Which means I am paying for the device which I don't have, Vodacom supp**** the faulty device why should I as a paying customer be at a loss and inconvenienced due to Vodacom fault.<br> I logged a online query with them on the 10/03/2015. Ref 004Q~QKDC.<br> I received an automated response that they will be in contact with me within 24 hours.<br> It is the 16th March and know body has called me back.<br> I tried calling them on the 12th, 13th and 16th March.<br> I cannot get through to the correct department or team.<br> Its either I get put on hold for 20 minutes or more, get transferred to another queue where I have to wait all from over before a consultant answers.<br> The managers are always in a meeting when I request to be put through to the