1 reviews | Active since Mar 2017

13 Mar 2017, 13:05

Bad or No Servise ahter 20 years

<p>I have done a number porting and had to do a PREMATURE CANSELLATION on my contract. On 11/01/2017 I visited Vodacom customer care Menlyn to do my final payment and Vodacare to send al paperwork to the relavant department for canselation. Up to now my contract was not canseld. Vodacom still bill me every month and take the money from my bank account. After numeres attemts to the revole the matter, I had to visit Vodacare Menlyn again. The staff was very helpfull. I cancellation department havend still contact me after Menlyn re-send all paperword. This time I recived a Ref nr.</p> <p>1- ********** ********** but no resonse from Vodacom Canselation department.</p> <p>Next step to stop payment at the bank but Vodacom put your name as bad payer. What is the next step.</p>

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Replies (4)
Vodacom
Vodacom's reply13 Mar 2017, 14:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Mar 2017, 15:09
Official

Good Day

As per our telephonic conversation, we have assisted you with the account and will be in touch with regards to the contract term.

Regards,
DL

's update14 Mar 2017, 15:27
Reviewer Update

Good Day

No person has contact me from Vodacom.

THE SERVICE GET TO A ZERO

's update14 Mar 2017, 15:44
Reviewer Update

Please provide me the recording of our conversation with date and time. As per my phone records no person from Vodacom has contact me in the last 2 monthes