Bad or no service received

The issue started in April when the package that I subscribed to was discontinued, they offered me a lower package of the same amount which I believed put me in a worse position. Before that package was in place it was discontinued and I was offered another package. On the 22nd September I discussed the issue with a call centre agent. The agent informed me they cant help me us my complaint is under investigation and will only be resolved by 14 November. After the agent listened to my complaint he agreed to assist me, and recommend another package that is costing me about a R100 more. I've received a SMS notification with the reference number for this call. Further SMS's informed me that my alternate number was deleted, my insurance was also cancelled that was never part of my agreement and also noted that caller identification is also disabled.