Bad Online Upgrade Service
You complete the form for an online upgrade and you tick for insurance. Once the agent phone you to confirm, apparently you would be require to phone an additional number to get insurance. Great service there, I thought the Online service is to make life easier and not more difficult?
I could do this all in one in January, now all of a sudden the confirmation agent can't give you insurance you have to request additional insurance by phoning another number.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Stephanie
Kindly note that that the above query was escalated to our online support division for review.
Kind Regards
Craig Julius
Vodacom Consumer Website Team
Dear Stephanie
Kindly note that that the above query was escalated to our online support division for review.
Kind Regards
Craig Julius
Vodacom Consumer Website Team