LEBB
Liezel En Bennie Beukes
1 reviews | Active since Mar 2019
04 Mar 2019, 13:17
Bad online service, incorrect data bundle usages
What is the use of an Online Chat service if the personnel cannot assist you with a data issue. I'm unhappy because I've purchase a 1GB Showmax databundle, and watched one episode of a series on Showmax. Only to notice afterwards that it did not use my Showmax databundle but my Anytime databundle. This is the second time that I have this problem. Isn't Vodacom learning and improving??????
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Replies (3)LEBB
Liezel En Bennie Beukes's updateReviewer Update
04 Mar 2019, 13:18Online chat was used because I really don't have time to contact the Call Centre and "hold" forever and a day to get assistance!!!!
LEBB
Liezel En Bennie Beukes's update04 Mar 2019, 13:18
Reviewer Update
Online chat was used because I really don't have time to contact the Call Centre and "hold" forever and a day to get assistance!!!!
Vodacom's replyOfficial
04 Mar 2019, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2019, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LEBB
Liezel En Bennie Beukes's updateReviewer Update
07 Mar 2019, 07:50Thank you for the feedback, and the gesture.
LEBB
Liezel En Bennie Beukes's update07 Mar 2019, 07:50
Reviewer Update
Thank you for the feedback, and the gesture.