Bad online service and call back service

<p>i put in a request for an upgrade, online but till to date no one phoned me back. i phoned the various branches and they didnt even know of the special bundles. phoned the call center (online sales) and they tell me they can not help me i should go to the branches but how can i go to the branches if the branches do not even know of the online specials. what is the use of having an online upgrade service and a call me back when nothing happens. it was said they will phone me back within 24 hour, guess what its been over 48 hours. my reference is JFZLGC. my husband also tried and he and still no luck</p>