Bad online service

<p>On 16 dec i cancelled an online upgrade as i was in store and did not wish to proceed with the initial upgrade. They told me it would take 48 hours to process and therefor could not upgrade thaht day. Today, 23 dec i ince again went in store to finalise the upgrade however could not as the online application was still in process. The sale agent from the store made various calls to the online dept however still no joy. Its been 8 days and another visit to the branch and i have still not upgraded. 8 days for a cancellation???? Rediculous.......</p>