Bad online business by Vodacom

I have ordered an internet package deal (Internet on monthly charges). Vodacom approached RAM to deliver the Router. After three weeks and 20 phone calls and promises the parcel is still somewhere between Cape Town depot and on a truck. The second part of the deal was installation of Fibre at an apartment. Because Vodacom give OCTOTEL only the street address and not the full address, unit,etc, Octotel cancelled the installation. I have called Vodacom and they promised to send to full address to Vodacom. Today, 3 weeks later, Octotel, advised me that I am not on their system for installation. This is online business in South Africa - and it is not the government. Vodacom is not prepared to give good customers service.