Bad ONGOING SERVICE and SUPPORT Vodacom

I have used all channels that vodacom offer for customers to reports faults. After you get a reference NOTHING happens. One week later now and Vodacom has not done anything. Vodacom will even promise on THIS platform that someone will look into the issue. It NEVER happens. Their reference no's and promises are just smoke screens. My profile on the MY Vodacom APP is missing. I can login but then here is nothing. On the WEB (Cloud) I can see my profile. Cannot use the App (re-installed already) Bad ONGOING SERVICE and SUPPORT Vodacom