Bad / Non Existent Service

<p>Good day, This is the email I sent on Wed 18 May 2016 to the Cape Gate Vodacom shop as well as the general Vodacom Customer Care email address. I also followed up Thurs 19th and Friday 20th and still today Tuesday I have had no response or phone call from the Manager Corrine at the shop whom I addressed it to neither the Customer Service desk. I also emailed the Friday to say I want to now cancel all 4 my contract and still no response or call.</p> <p> </p> <p>I have 4 separate contracts with you.</p> <p>I have never had any non-payments with Vodacom or issues. I am a very good client and should in fact be valued more.</p> <p>I have sent this off to email address I found on the internet for Huawei Johannesburg, hope it is the correct addresses.</p> <p> </p> <p>Please see my issue below and please forward to the Vodacom directors as well as Huawei HO as I am sure you have the correct email addresses:</p> <p> </p> <p>WED 18May: Good day</p> <p> </p> <p>I am really very unhappy. I have 4 Vodacom contracts currently.</p> <p>I have had the P7 for 2years and was extremely happy hence on my upgrade date 1 May 2016 I upgraded to the P8.</p> <p>It has now been 18 days that I have had this phone and it is giving me problems. </p> <p> </p> <p>Initially it froze for a second with certain operations so I thought I am just clicking too fast so left it. </p> <p>Then the keyboard was disappearing for no reason while i am typing although I made sure i am not pressing any buttons causing this. </p> <p>I then changed a few settings on touch motion controls and this then stopped after a few days. </p> <p> </p> <p>Last night my phone was on my bedside table and this morning the alarm did not go off, upon waking an hour late I found the phone is on but not responding.</p> <p>I kept getting a message saying the U system is not responding would you like to close it but the touch screen did not work so I pressed "ok" but nothing was happening.</p> <p>The side button was also not working as I tried to restart the phone.</p> <p>Every say 15mins i see the phone responds to an action of 10-15mins prior and then again when I try and press nothing works and I again get the same error pop up message about the U system not responding. </p> <p> </p> <p>After an hour or more I managed to get the phone switched off and left it off for 10mins. It is now back on again and seems ok however the phone is only 18days old and already giving me system problems. </p> <p>I am a single mom and sole provider therefore i need to have my mobile phone at all times, I travel alone with my child also and work till dark in the evening so cannot drive without my phone. I need my phone to open my complex gate at my home, there is no other way to enter or exit the complex, this morning i had to wait for someone else to leave to get out. </p> <p> I need my phone. Now Vodacom Cape gate, Brackenfell tells me I must bring my new phone in and they will send it away for up to 3weeks and if they find a system fault they will replace it / fix. I cannot be without a phone for 3weeks. Also I have lost my trust in this phone so do not want it fixed. </p> <p>Also I am not sure whether this is a P8 issue and therefore I might need to rather look at a G8 or mate or similar. </p> <p> </p> <p>I am really disappointed and hope you could assist by possible calling the outlet and authorizing that they give me a new phone?</p> <p> </p> <p> </p>