BAD / No service delivery

Item: Vodacom
Rating: 1
Author: Rosemary C

I have not had internet connection since the 15th of November. I also still cannot send sms's. I called your 111 customer care number& was advised that i must go in to one of you stores. I went to Eastgate & spent 30 minutes trying to resolve this matter. I was advised that a sim swap will fix this problem. A sim swap was done but to date I still cannot connect to the internet. Can this matter please be resolved URGENTLY!!!!!!!!!!!!!!!!!!!!!!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

20 Nov 2017, 09:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply20 Nov 2017, 09:59

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Rosemary C's updateReviewer Update

21 Nov 2017, 08:11

The lack of internet connection is clearly a technical matter. Why can this not be resolved by Vodacom? What is going to change by a Consultant speaking to me when your technical team who had my phone in their hands couldn't resolve?????

Rosemary C's update21 Nov 2017, 08:11

Reviewer Update

Vodacom's replyOfficial

23 Nov 2017, 14:25

Dear Rosemary Carolus,

I do apologise for the delay in response.

I've responded to you via SMS with feedback.

Thank you for your patience.

Regards,

Vodacom's reply23 Nov 2017, 14:25