MN
Marcel N

1 reviews | Active since Nov 2010

13 Oct 2016, 21:55

Bad / no service

<p>My first complaint was four weeks ago. Vodacom phoned me to upgrade and renew my contract for a tablet. They approved a extra line. They were supposed to send me two 10 inch tablet. After few days they send me a 7 inch tablet. It took them 3weeks to collect the tablet after numerous calls to and from vodacom. I took my business to Cellc. It took them 3 days to approve and deliver. That is service. i don't want to renew my contact with vodacom. The contract must be cancelled. Hopefully this will not take 4 weeks. Poor service will lead to losing a lot of loyal clients. Please sort this problem out. Bad bad bad service. Vodacom please phone me.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2016, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team