1 reviews | Active since Aug 2013
Bad... NO Accounts Service
<p>On a weekly basis I need to call the call centre to unblock my accounts.</p> <p> </p> <p>I pay via eft and Vodacom are unable to allocate the payments to my account! They do receive my proof of payments, every week! And yet, every week, due to arrears, the block my account!!!</p>
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards,
Consumer Website Team
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards,
Consumer Website Team
We did contact vodacom again. .. got the lines unblock again. And the consultant contacted us asking us to send the proof of payments again.
And then!! Again!! The lines were suspended again! How is it totally impossible for Vodacom to update my account and not for goodness sake block or suspend my accounts every week???
This is becoming a laughing matter... Really!!
We did contact vodacom again. .. got the lines unblock again. And the consultant contacted us asking us to send the proof of payments again.
And then!! Again!! The lines were suspended again! How is it totally impossible for Vodacom to update my account and not for goodness sake block or suspend my accounts every week???
This is becoming a laughing matter... Really!!
Still not sorted out... Account still not updated!!!
Still not sorted out... Account still not updated!!!