Bad Network, Wrongly billed

I cannot express the disappointment I have had since getting Vodacom Fibre, this will be the 2nd month, due to the poor network we decided that maybe an upgrade would be better we app**** for the 100 download speed and 50 upload. As much as I can understand that the number of people using the network in your area will affect the speed however we first of only started improving on the speed on the 13 April after 14:00 that day, when a consultant called to assist, but we have not quite received the speed we would be paying for which brings me to my next point of a bill I received for April to pay for speeds I did not get because the technicians did not complete the activation or whatever back-end processes, how in the world does this benefit me, also on at least 2 occasions for just over an hour for some reason we did not have internet service, it seems that even when I am the only one connected at home that the speeds are still low, am I paying for the neigbours fibre or the entire areas which I am certain not everyone one has so why such poor network, I take it that Vodacom will treat me fairly in terms of reimbursing the amount charged to my account for 10meg speed and not the 100 which I am charged for. My husband sat for hours holding every day, for over a week Mondays to Sundays trying to get this resolved, we have been told that this has been switched on the 29 March from 10 meg to 100 it is the 15th and we still getting low speed,s this morning during the early hour's speeds of between 7 and 8, was the network busy then too, seems that it just doesn't matter, I feel ****** and I feel like we the ones being a nuisance trying to get the service we are supposed to pay for, I truly hope that this can be resolved. One other matter I still keep on receiving Emails and SMS messages about confirming installation which is really annoying me since we have had it installed for at least 2 months please can this be stopped.

NB, We have been told by many providers that because it is Fibre your speeds should not be changed based on the number of users.