Bad network problems - Grootvlei area

Good day Sir/Madam

During the past 6 to 7 months the signal/reception for Vodacom users has decreased. Such to a point that we gather numerous people(living in this area) and logged calls through 111. References numbers were allocated and the incident was acknowledged in terms of there is a serious network problem. The issues would be resolved first thing in the new month of the new year. The calls with reference number were quickly closed ( to say there are no pending problems with Vodacom). I have received a call from a guy who came to the area , did some adjustments and never called while he was here, He called when he obviously went back to the head office to ask if the network has been better. The network has never been better, so what ever changes are been made are purely out of trial and error.

Long story short Vodacom : My husband and i both have contracts with Vodadcom for the past 10 years(check your records) We rely purely on your service here at Grootvlei Mpumalanga but you have failed us miserably. We are so disappointed that we have decided to cancel contracts, My husband already cancelled, he spent roughly R1000.00 on average a month with Vodadom ( add that up for 24 months = R 24 000) That is what you lost vodacom...take that amount and multiply that by 10 years) if this was business i would take care of it no matter how big or small the amount of people are in a certain area. I notice the areas in the bigger areas like the cities have much better reception even up to 4G. Why should I pay for a service that I'm getting.

I cannot rely on your services.

Regards