CT
Cynthia T
1 reviews | Active since Oct 2023
30 Oct 2023, 14:29
Bad network, poor service, and a lock into inferior telecommunication services
Very bad network services. I had to switch to my other network provider to even post this. On average, it takes 1 hour to send an email cos of bad network. You can't do anything in the afternoon during the week cos network is bad. When you email customer care, obviously no one responds cos they don't care. Mind you, cancelling before the contract ends is costly, so your locked into a low quality network. I just checked the reviews, and today only, October 30th, 10 people are complaining about the nonsensical quality.
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Replies (1)Vodacom's replyOfficial
31 Oct 2023, 07:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Oct 2023, 07:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
