Bad network coverage - Utrecht KZN

Good morning,<br> <br> I would like to lay a complaint about very bad Vodacom network coverage in the Utrecht area in northern KZN. The data network seems to be affected more so in particular. The problem has been on going since 03/09/2015. There are businesses that are being negatively effected by this poor network coverage as it is very difficult to utilise the Vodacom network to make use of the internet and cell phone and internet banking, etc. <br> <br> I have contacted three agents yesterday and the first two were very unhelpful, the third said he will contact the GPRS department and come back to me. Nothing as yet. There are numerous Vodacom customers in the area that is complaining about the same problem and it is not the first time that it occurs. <br> <br> I strongly believe that Vodacom needs to invest in a better, maybe 3G, network in the area to keep their customer and businesses that depends on them happy. Please also work on improving on the customer service skills of your call centre agents, as bad service reflects very badly on you company, and you will loose many good, loyal customer.<br> <br> Please address this issue as a matter of urgency.<br> <br> Many thank.<br> <br> Regards,<br> <br> Hein Waarle