Bad network coverage

I made a complaint about the bad internet coverage in my room on the 15th of February 2025, I was told that they will put a pole to improve the network in the area. I made a second complaint about the poor internet connection in my room on the 16th of April 2025 and was told again that they will fix it, now we're in the end of September and there's still no change in the poor network coverage that I'm receiving in my room and I'm disappointed by this lack of urgency to solve this matter because I made two complaint at the start of the year.