BAD NETWORK, BAD VALUE, BAD SERVICE

I bought a Samsung J1 in the beginning of June 2015. Since then the phone has been to Vodacom 3 times for repairs. I contacted Samsung and was advised to take the phone into Vodacom Mossel Bay as the Service Centre in George closed down. I took the phone to Vodacom and advised Martha that the phone needed to go to Samsung Repairs in Joburg. Today I found out that the phone was not sent to Samsung but to the Vodacom Service Centre. When I queried that I was told that Vodacom only sends phones to their service center. On the day that I handed in the phone I was not advised of this at all. I phoned Vodacom in Joburg and spoke to Rushka, who passed me on to Sibu (who desperately needs to be trained in Customer relations). Vodacom does not adhere to their Vision Statement of Best Network, Best Value, Best Service at all. Do not even get me started on their Strategy statement of Delivering the best customer experience ... total hogwash.