BS
Ben S
1 reviews | Active since Jul 2020
19 Jun 2023, 11:13
Bad network and support
Our town, Gouritsmond is experiencing a lack of mobile signal, in and off for days on end. The service is very unreliable for months. The issue is that Vodacom makes it barely impossible to report or so speak to a person that will take responsibility to resolve this.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Jun 2023, 12:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jun 2023, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jun 2023, 07:08 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Network Department and based on the feedback received, contact was made, and feedback provided:
It was sent for a performance check, and you've been advised, and you've also been advised that contact will be made once feedback is available.
Regards Consumer Website Team
It was sent for a performance check, and you've been advised, and you've also been advised that contact will be made once feedback is available.
Regards Consumer Website Team
Best regards,
Vodacom's reply22 Jun 2023, 07:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Network Department and based on the feedback received, contact was made, and feedback provided:
It was sent for a performance check, and you've been advised, and you've also been advised that contact will be made once feedback is available.
Regards Consumer Website Team
It was sent for a performance check, and you've been advised, and you've also been advised that contact will be made once feedback is available.
Regards Consumer Website Team
Best regards,