GL
Gerard L

1 reviews | Active since Nov 2025

17 Nov 2025, 17:08

Bad network and service from provider.

Good day,

I am situated in Prieska in the Northen Cape.

Myself and all the people I know who are using this network have been struggling the past few months with the worst internet EVER! Businesses are forced to switch to other networks, but still have problems.

How can one of the biggest networks in RSA(not even to mention in other neighboring countries) have such bad signal and service.

It is impossible to log a coverage fault without sepaking to a chatbot, which also by the way is worth nothing!

This town is growing quickly, but apparently Vodacom does not want to support a growing town to grow their own business.

Vodacom is the worst ever, and I wont recommend it to anyone I know.

You pay for 4G but you get 3G.

0
Replies (2)
Vodacom
Vodacom's reply18 Nov 2025, 07:42
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team
GL
Gerard L's update26 Nov 2025, 11:15
Reviewer Update
So this just got quite interesting.

Vodacom has been in contact with me on and off for the past week, but on monday my service ticket was actually closed.

How pathetic ?

The signal in Prieska is still bad, with download and upload speeds not even reaching 10mb/s.

How can one cope with this ?
I actually also received my ‘debit order’ date today, what if I refuse to pay ? Because at this time and day I am not receiving any service from Vodacom, so why must I pay ?

BTW - EC-21V1-2TTGXM - this is my closed service ticket if you want to open it again.