MA
Mohammed A
1 reviews | Active since Feb 2017
15 Mar 2021, 12:35
Bad network and no assistance from Vodacom. Waiting 1 month now
Almost one month and poor network connectivity at my residence is not resolved. I am paying for services which Vodacom are not providing. I have requested a booster and logged almost 6 calls to date all of which have been marked as resolved yet my network connectivity is still non existent. Can someone senior at Vodacom please assist me. Really sad at the service I have received thus far despite being a loyal customer for many years. Please Vodacom get a technician to call me and come out to my place and see for yourself that the network is really poor.
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Replies (1)Vodacom's replyOfficial
15 Mar 2021, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Mar 2021, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
