1 reviews | Active since Sept 2016
BAD NETWORK
We have been experiencing the worst network issues in my office building for the past 4 weeks. When i first contacted vodacom they informed me that it was due to Loadshedding, but then we started noticing that even on the days where we didn't have load shedding the network issues were still there. We then logged a call with my colleagues, and vodacom informed that that the tower that we connect to at my office is faulty. We have not any feedback from vodacom ever since, and everytime we call them they inform us that they are working on the issue!! This is absolutely ridiculous- do they want us to change networks??? all our other colleagues that are not with vodacom do not have these issues!!
Best regards,
Best regards,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that our network team has investigated your query and provided feedback. Please see below feedback with regards to your network complaint.
Dear Valued customer, kindly be advised that your query was sent to our radio planning team and they advised as follow: The site Winder_Str is no longer active. The site has been moved due to the building being unconditioned. We are awaiting feedback on the new location for the site. Advised no timeframes available. We cannot provide a timeframe as we work with 3rd parties
Please note that we are only able to build the site once approved.
We apologize for the inconvenience and service experienced.
Vodacom Consumer Website Team
Best regards,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that our network team has investigated your query and provided feedback. Please see below feedback with regards to your network complaint.
Dear Valued customer, kindly be advised that your query was sent to our radio planning team and they advised as follow: The site Winder_Str is no longer active. The site has been moved due to the building being unconditioned. We are awaiting feedback on the new location for the site. Advised no timeframes available. We cannot provide a timeframe as we work with 3rd parties
Please note that we are only able to build the site once approved.
We apologize for the inconvenience and service experienced.
Vodacom Consumer Website Team
Best regards,