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lozane L
1 reviews | Active since May 2015
11 Jul 2019, 12:00
Bad Mr Hennie schoeman(manager)
Hennie schoeman at Vodacom Klerksdorp hyper - very terrible service, giving me the poor service on my first visit+ wrong information. Mr Schoeman didnt even take the effort of looking at my phone on my first visit. + After weeks of communicating with intellicel i was informed he was wrong, And in visiting the store again he refused to assist me.
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Replies (3)
Vodacom's replyOfficial
11 Jul 2019, 14:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2019, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Jul 2019, 14:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply26 Jul 2019, 14:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
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lozane L's updateReviewer Update
26 Jul 2019, 14:30would like to thank Quinton Swart at Vodacom Checkers Hyper for his outstanding service. Really looking at my phone and making sure it returned from repairs within 7days. Also thank you to Mhali for apologising on behalf of vodacom for Hennies poor service. I have faith in vodacom and hope to continue our wonderful relationship
lL
lozane L's update26 Jul 2019, 14:30
Reviewer Update
would like to thank Quinton Swart at Vodacom Checkers Hyper for his outstanding service. Really looking at my phone and making sure it returned from repairs within 7days. Also thank you to Mhali for apologising on behalf of vodacom for Hennies poor service. I have faith in vodacom and hope to continue our wonderful relationship