DS
Devina S

1 reviews | Active since Jan 2012

06 Feb 2016, 13:27

Bad Marketing

i had a call from elite mobile to upgrade my Vodacom contracts, two of them out of three. my cellphone upgrade, Dillon from elite mobiles promised me a contract with Samsung Edge phone time stamp 26/01/2016 @ 09.52am for 1hr 3mins 43secs, he assured me a contract upgrade with S6 edge. 704.14 per month 250mins, 500sms and 500meg 32gb onboard mem and I just discovered after receiving the phone at Vodacom world today that I got given a S6. I left the phone at Vodaworld. Secondly contract number two. Dillon told me I was charged for 5 gigs of data but I was always capped on 3 gigs @469.00 per month. I have had to call customer care a few times and PAID to add data onto 3 gigs which customer care told me I had. so I been paying for two years for 5 gigs and receiving 3 gigs and still on top of that paying for additional data by the gigs. This is not the first time I have been charged by Vodacom South Africa for something I did not have.(2009) refund of R8000.00 given back to me for incorrect billing. I will not speak to ANYONE but a regional manager now or I will drop all my phones at a Vodacom store. I need the recordings of all my calls. This time we go to court!!!

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2016, 19:34
Official
Hello devinas,

Thank you making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Please note that we will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,