NR
Nico R
1 reviews | Active since Jun 2013
06 Nov 2015, 13:05
Bad management / service
I pre-registered for iphone6s. Then the online services called me for the upgrade. I was offered the upgrade at R999pm. I then saw on the date of the launch that the price was R899 plus free 1GB data/month for 3 months. So I phone customer care, who transferred me to after-sales, who then transfer me to upgrades and then blamed online sales and transferred me to the lady who did the upgrade. I was assured from her and the team-leader/manager that Vodacom provided them with the wrong \deal codes"and that it would be corrected and I should not worry at all. <br> <br> I got my new invoice today"
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Replies (1)Vodacom's replyOfficial
06 Nov 2015, 15:52Hello nico6627,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Vodacom's reply06 Nov 2015, 15:52
Official
Hello nico6627,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
