NR
Nico R

1 reviews | Active since Jun 2013

06 Nov 2015, 13:05

Bad management / service

I pre-registered for iphone6s. Then the online services called me for the upgrade. I was offered the upgrade at R999pm. I then saw on the date of the launch that the price was R899 plus free 1GB data/month for 3 months. So I phone customer care, who transferred me to after-sales, who then transfer me to upgrades and then blamed online sales and transferred me to the lady who did the upgrade. I was assured from her and the team-leader/manager that Vodacom provided them with the wrong \deal codes"and that it would be corrected and I should not worry at all. <br> <br> I got my new invoice today"

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Replies (1)
Vodacom
Vodacom's reply06 Nov 2015, 15:52
Official
Hello nico6627,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites