Bad management and very poor service

I have been waiting for over half an hour at Vodacom Newmarket in Alberton to do a Sim swap. There are at least six staff members in the store at the moment but, I am told, only two who can assist with a Sim swap. The rest of the staff are basically standing around doing nothing but, I am told, they do not have log in access to do Sim swaps. How pathetic is that!