Bad, lie, customer service

Good Day

Vodacom is very unprofessional and i dont know how they train their consultant, on the 12 of January 2018 i received a call from one of their sales agents and offered me to upgrade my contracts, I did not wanna do it because i knew my account was in areas and did not want to have any complications, i explained to the sales agent that my business is not doing so good and she told me that she will offer me a smaller package.

i then agreed to the upgrade as i was advised there was no outstanding on my name. on the 02/02/2018 i then received a bill that showed i have R10,263.38 and they blacklisted me. i run a business and i have to buy and re-finance my cars now i cant. i did ask if my account was in areas and they said nothing now this is this how they treat thier customer.. After numerous contact with them there is still no solution. I now cant purchase new cars and that means my business will shutdown because of vodacom so much for bein gb a customer Ps I have all the call records