LA
Lizaan A

1 reviews | Active since Apr 2020

26 Nov 2025, 16:46

Bad internet, been happening since I got the contract

Please I would really like to cancel my internet contract with Vodacom.

This keeps happening where I have slow internet and not getting the speed I am paying for, not even close.

Super slow, like 3Mbps DL and 2Mbps UL Now this is unacceptable and I am working from home, I am paying for up to 50Mbps speed, but not even getting close.

I want a refund for getting such a slow speed and would like to cancel without getting penalties for early cancellation as it's not my fault the internet is super slow, been restarting and I am getting behind my work due to slow internet

0
Replies (1)
Vodacom
Vodacom's reply27 Nov 2025, 09:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team