LA
Lizaan A
1 reviews | Active since Apr 2020
26 Nov 2025, 16:46
Bad internet, been happening since I got the contract
Please I would really like to cancel my internet contract with Vodacom.
This keeps happening where I have slow internet and not getting the speed I am paying for, not even close.
Super slow, like 3Mbps DL and 2Mbps UL Now this is unacceptable and I am working from home, I am paying for up to 50Mbps speed, but not even getting close.
I want a refund for getting such a slow speed and would like to cancel without getting penalties for early cancellation as it's not my fault the internet is super slow, been restarting and I am getting behind my work due to slow internet
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Replies (1)Vodacom's replyOfficial
27 Nov 2025, 09:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2025, 09:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
