DH
Dennis H
1 reviews | Active since Jan 2020
15 Feb 2025, 19:25
Bad Internet and Service
I have taken out a home internet during last year. Since the beginning I have struggled to achieve a signal especially at night. Numerous complaints and Vodacom installing a outside arial and still no signal. I have tested my signal for the past 3 nights as I am unable to watch even tv an my 25gmb signal could not even achieve 1gmb. It has come to a point that I want to cancel the line Seeing Vodacom cannot help but they make it extremely difficult for me to cancel the line.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Feb 2025, 08:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Feb 2025, 08:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DH
Dennis H's updateReviewer Update
19 Feb 2025, 12:40Thank you for feedback. I will await Robins call as I need to know details with regards to cancelation in order to ensure that I will not be billed for non existent service as well as to know when to start new service with alternative Service Provider.
DH
Dennis H's update19 Feb 2025, 12:40
Reviewer Update
Thank you for feedback. I will await Robins call as I need to know details with regards to cancelation in order to ensure that I will not be billed for non existent service as well as to know when to start new service with alternative Service Provider.
DH
Dennis H's updateReviewer Update
24 Feb 2025, 11:42Still no contact was made by Robin with regards to the Cancelation of the Home Internet line. This issue has therefor not been closed as I awaits the details to ensure that I arrange for my replacement Service provider to install their infrastructure without having Vodacom deducting money from my account for their non existent internet service.
DH
Dennis H's update24 Feb 2025, 11:42
Reviewer Update
Still no contact was made by Robin with regards to the Cancelation of the Home Internet line. This issue has therefor not been closed as I awaits the details to ensure that I arrange for my replacement Service provider to install their infrastructure without having Vodacom deducting money from my account for their non existent internet service.