HL
Harold L
1 reviews | Active since Feb 2022
28 Feb 2022, 10:51
Bad insurance practice
I've paid my insurance on my contract for 24 years and now that i have submitted a claim it is declined because the phone hasn't been used for a few months. The phone is broken so could not be used. I'm absolutely disgusted in the way that i have been treated
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Vodacom's replyOfficial
28 Feb 2022, 12:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2022, 12:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team