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NvdM
Nico van der Merwe

1 reviews | Active since Jan 2013

20 Mar 2018, 14:56

Bad insurance partners

So I upgraded my phone and was advised by Vodacom to send an email to cellsure to insure my phone. I completed all documentation and sent it off. In spite of numerous follow-ups I received absolutely no reply. It is two months later now and I still do not know if my phone is insured. How useless is this?

0
Replies (3)
Vodacom
Vodacom's reply20 Mar 2018, 15:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 May 2018, 07:48
Official

Good day Nico,

We regret taking note of your experience.

Our records reflect that this matter was resolved and the insurance activated.

We once again apologise for any inconvenience caused.

Regards

Shad

NvdM
Nico van der Merwe's update07 May 2018, 08:02
Reviewer Update
Good day It is nearly two months later and this is the very first response received from you. I have had no response from Cellsure whatsoever. No e-mail or telephone call. Appalling. I fear the day I need to claim if this is the type of service that can be expected. I will be considering alternative networks once my contract expires.