PF
Petro F

1 reviews | Active since Sept 2009

09 Jun 2015, 22:26

BAD/***********/POOR AND USELESS SERVICE

My husband was a client of yours and now after his death I want to take over the installments with the current contracts running but my lines are suspended and even though I paid you this months installment (because my husband's account was frozen. Now you DECLINE my application and I AM LIABLE FOR THE CONTRACTS UP UNTIL THE END OF THE CONTRACT PERIOD BUT I GET NO SERVICE FROM YOU, ETC, AIRTIME OR DATA. My husband has over R900 accumulated money on his phone and YOU blocked our phones.<br> You have no compassion or humanity for a widow at a time where she needs to phone people and make arrangements. We have never missed a payment and have been valued customers. You have *********** people working at your call center and I am tired of talking to them or going to the nearest Vodacom shop. I think that you must TELL PEOPLE: \HEY IF YOUR SPOUSE DIES YOU ARE GOING TO HAVE BIG

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2015, 14:55
Official
Hello petrofryer,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites