1 reviews | Active since Sept 2009
BAD/***********/POOR AND USELESS SERVICE
My husband was a client of yours and now after his death I want to take over the installments with the current contracts running but my lines are suspended and even though I paid you this months installment (because my husband's account was frozen. Now you DECLINE my application and I AM LIABLE FOR THE CONTRACTS UP UNTIL THE END OF THE CONTRACT PERIOD BUT I GET NO SERVICE FROM YOU, ETC, AIRTIME OR DATA. My husband has over R900 accumulated money on his phone and YOU blocked our phones.<br> You have no compassion or humanity for a widow at a time where she needs to phone people and make arrangements. We have never missed a payment and have been valued customers. You have *********** people working at your call center and I am tired of talking to them or going to the nearest Vodacom shop. I think that you must TELL PEOPLE: \HEY IF YOUR SPOUSE DIES YOU ARE GOING TO HAVE BIG
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
