ZK
Zanele K

1 reviews | Active since Oct 2022

14 Oct 2022, 11:16

BAD HORRIBLE SERVICE FROM YOUR COURIER COMPANY SKYNET WORLDWIDE EXPRESS

I made an online purchase with Vodacom (contract) firstly nje 1. the service I got from Vodacom was bad waited 3 weeks and in that 3 weeks I was the one doing follows up about my online contract application, no Vodacom consultant called me to do any confirmations or tell me that I need to submit the required documents. I did all that myself. Was told that the phones were available ready for shipping when in fact the phones were out of stock so i had to wait for weeks. Now my issue comes here your courier company SKYNET WORLDWIDE EXPRESS that Vodacom has a contract with, gives nothing but Horrible Nonsense DISGUSTING Service to your Vodacom customers. They don't deliver, they make empty promises and lie. And on top of that the rudeness from Skynet's employees (Durban Branch named Lucky) is **********. My parcel that I was meant to receive on Tuesday till now it has not been delivered. Skynet is ruining Vodacom's image and the relationship of Vodacom and their customers. I so wish Vodacom could terminate their contract with Skynet and partner with other courier companies that are trustworthy and reliable because you will lose customers through Skynet's Horrible service.

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2022, 11:54
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team