LM
Lettie M

1 reviews | Active since Jan 2025

25 Jan 2025, 12:21

Bad Horrible experience with Vodacom SA that I used for 26 years 8 months I regret I've learned the lesson the hard way and will never want my worst enemy to go through what I went through with Vodacom SA

I've been a client of Vodacom for 26 years 8 months registered my number to every thing but at the end of the day my number was Sim swapped within a second and didn't get help from Vodacom which seems is an inside job I went to Vodacom store where I met more than 6 people having the same problem of theirs being swapped just like that,I will not recommend Vodacom to anyone I when told my family and friends to change to another service provider that will protect them I mean my other friends and family tall this years they have been using other service providers and nothing like this never happened, Vodacom SA I'm disappointed with you and I don't think il need anything to do with you anymore the consultants they call you while you are still explaining the problem they hang up the phone on you and before you know it they send an sms telling you that are happy to help you that time they did nothing I will encourage any person using Vodacom SA to change before is too late I've been moving from one place to another to give my new number banks policies and my family calling them giving them my new number and yeah 😢 it was really a bad experience with Vodacom SA

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2025, 07:39
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team