Bad handling of Payment Issue - Vodacom

Item: Vodacom
Rating: 1
Author: Rassie M

Payment Issue

I have been a Vodacom customer from 2009. Network is good most of the time where I live, but dealing with an agent that has no authority in dealing with matters really sucks.

A payment issue arises from a short or missing payment from a year ago and not being aware of the real problem. Now 1 year later I receive a letter stating I have 7 days to correct a payment and 1 day later account is suspended not to make calls.

This company has no tact in dealing with personal matters like this. An agent with no authority tries to assist only by wanting a payment.

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Replies (1)

Vodacom's replyOfficial

06 Feb 2023, 10:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply06 Feb 2023, 10:10

Official