1 reviews | Active since Jul 2009
Bad handling of ***** case
This is relating to my data sim card contract that was **********ly upgraded- ********** 626. I reported this matter last week and yet no follow up has been made. I constantly have to call Vodacom for an update. On 5th July I received this email ' Your fax to Vodacom has been received. Your fax reference is EC-1KJ5-2PE0MA. You will be contacted within 1 Working day.' Today is the 9th July and still no communication.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Thank you for bringing this matter to our attention. I have escalated this matter to the management of the ***** Team in order to address your concerns.
Updates will be provided.
Kind regards
RJ
Dear Client
Thank you for bringing this matter to our attention. I have escalated this matter to the management of the ***** Team in order to address your concerns.
Updates will be provided.
Kind regards
RJ