1 reviews | Active since Feb 2023
BAD ***** VODACOM TRANSACTION
I am very disgusted in Vodacom's service. I am residing in the Western Cape and has been a victim of *****.
Since last year I have been getting calls from Vodacom stating that my contract was in arrears. I did not bother as I am not a Vodacom customer. After a month or so I got a call from a collection company stating that Vodacom is in the process of handing me over.
I than went to Vodacom in the area where I lived and asked them that they should check on the system if there is something on my name.
I was totally shocked when I learned there is a contract in my name. They printed out all the documents and there was a ********** ID with my name and ID nr.
The account was open somewhere in the Gauteng Province. I went to the local police station, where they opened a case and liaised with Police in the Gauteng Province. I informed Vodacom about this and gave them a case nr, however up to today I am receiving calls from the collection agency as well as Vodacom.
I gave them the case nr every time , however this is getting out of hand and I would like to get this over and done with. If Vodacom was thorough enough this would not have happened as the documents I got that was uploaded you can sense from a mile that it is **********.
Can the relevant people please contact me ASAP as I am tired of this poor service and I am not even a client of Vodacom and at this rate will never be.
This morning I received yet another phone call from MBD attorneys demanding that I confirm personal information. When I refused as instructed by the SAPS, the lady was rude and unprofessional. She threatened me with further legal actions and hung up on me before I could explain the situation. This behavior is totally unacceptable, and I feel I get harassed daily. With your reply on 20/02/2023 I was informed that a consultant will make contact with me to assist, and here I am still being harassed daily by MBD. I will no longer tolerate the unprofessional manner in which they communicate.
Your immediate response to this matter will be highly appreciated. I'll be blocking calls from MBD as I refuse to be harassed by these unprofessional consultants. Should any further harassment continue, and my matter not be resolved, I'll be left with no choice but to take further legal actions.
I am tired of empty promises made by Vodacom.
This morning I received yet another phone call from MBD attorneys demanding that I confirm personal information. When I refused as instructed by the SAPS, the lady was rude and unprofessional. She threatened me with further legal actions and hung up on me before I could explain the situation. This behavior is totally unacceptable, and I feel I get harassed daily. With your reply on 20/02/2023 I was informed that a consultant will make contact with me to assist, and here I am still being harassed daily by MBD. I will no longer tolerate the unprofessional manner in which they communicate.
Your immediate response to this matter will be highly appreciated. I'll be blocking calls from MBD as I refuse to be harassed by these unprofessional consultants. Should any further harassment continue, and my matter not be resolved, I'll be left with no choice but to take further legal actions.
I am tired of empty promises made by Vodacom.
Vodacom is quick to write a reply once it is a public complaint, when I do approach Vodacom in a private manner, I get ignored.
I will no longer tolerate the daily harassment from MBD Attorneys and the poor service from Vodacom.
Vodacom is quick to write a reply once it is a public complaint, when I do approach Vodacom in a private manner, I get ignored.
I will no longer tolerate the daily harassment from MBD Attorneys and the poor service from Vodacom.