BM
Basetsana M
1 reviews | Active since Jan 2024
10 Jan 2024, 14:11
Bad fibre services
There’s no co-ordination between their agents, I have been speaking to different agents, sending the same documents to different agents and 10 days later I am still not assisted, each agent speaks different things. Their turn around time for connection to services is too long. Their turn around time to allocate their tickets it soo long. Generally bad services when it comes to fibre.
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Replies (3)BM
Basetsana M's updateReviewer Update
10 Jan 2024, 14:20I have been waiting for Vodacon to connect my fibre line, I have emailed my proof of address, serial number and pictures of router connections to 3 different agents and I am still not connected. I have was supposed to be connected in the 29/12/2023 today is the 10th Jan 2024 and I still do not have fibre. The agents are giving me the run arounds, when I call the agent do not make a note on my ticket so with each agent I’m starting the process of connection from scratch. I’m not connected and yet Vodacom will want to bill me for a full amount at the end of the month. I do not recommend Vodacom fibre to anyone. Horrible service
BM
Basetsana M's update10 Jan 2024, 14:20
Reviewer Update
I have been waiting for Vodacon to connect my fibre line, I have emailed my proof of address, serial number and pictures of router connections to 3 different agents and I am still not connected. I have was supposed to be connected in the 29/12/2023 today is the 10th Jan 2024 and I still do not have fibre. The agents are giving me the run arounds, when I call the agent do not make a note on my ticket so with each agent I’m starting the process of connection from scratch. I’m not connected and yet Vodacom will want to bill me for a full amount at the end of the month. I do not recommend Vodacom fibre to anyone. Horrible service
Vodacom's replyOfficial
11 Jan 2024, 08:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2024, 08:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jan 2024, 09:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2024, 09:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,