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natascha B
1 reviews | Active since May 2014
06 Apr 2021, 09:45
Bad fibre service vodacom
They installed fibre Friday they said wait a hour you will be activated I phoned after 1 hour they then said no I should have phoned now I must wait 24hrs again I phoned Saturday I get told no they don't work on weekends and public holidays but promise me 6 to 8 hours and a call back Sunday morning nothing I phone again get told a manager will phone me nothing again I phone Monday and speak to a manager he promises to handle my query and again nothing no feedback and again I phone back Tuesday and again I'm told I muat wait 24 to 48 hours. I am in shock at the level of service and nobody bothered to call me back or follow up or tell me the truth shocking
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Vodacom's replyOfficial
06 Apr 2021, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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natascha B's updateReviewer Update
07 Apr 2021, 11:03Firstly i would like to say that nobody has bothered to contact me since my complaint. And still i have no Fibre. By Tuesday Morning i still had no fibre i phoned again only to be told a technician must come out again. They did and i was told the line is faulty. It is now Wednesday and still i have had no feedback so again i have phoned and guess what i spoke to the same Manager as Monday Cheslyn Holmes and again he said he would look into my situation and i must now wait another 24 hours. Wow based on him not phoning me back the first time i guess i cant expect much now again. I have tried to phone and get a complaints line or complaints email no success. Worst experience ever and in between all of this i have had to buy data which has cost me a fortune. But hey why should vodacom care because every time you phone you get told yo must wait another 24 hours.
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natascha B's update07 Apr 2021, 11:03
Reviewer Update
Firstly i would like to say that nobody has bothered to contact me since my complaint. And still i have no Fibre. By Tuesday Morning i still had no fibre i phoned again only to be told a technician must come out again. They did and i was told the line is faulty. It is now Wednesday and still i have had no feedback so again i have phoned and guess what i spoke to the same Manager as Monday Cheslyn Holmes and again he said he would look into my situation and i must now wait another 24 hours. Wow based on him not phoning me back the first time i guess i cant expect much now again. I have tried to phone and get a complaints line or complaints email no success. Worst experience ever and in between all of this i have had to buy data which has cost me a fortune. But hey why should vodacom care because every time you phone you get told yo must wait another 24 hours.