Bad Fibre service provider

I am disappointed with the Vodacom fibre which is installed by metrofibre every week since the fiber was connected it loses connectivity, the service light is forever off. The worse part is reporting the problem the call must be logged via vodacom to Metrofiber who provides the infrastructure.

Im so frustrated the turnaround times are slow basically i dont have fibre because its forever not working yet Vodacom is billing me every month.

Both service providers blame one another when a call is logged. Wow the worst horrible service i have ever received from both Metrofibre and Vodacom.