Bad Fibre service

No connection: I'm with out network since the 15th of December, i made numerous calls to *** and they keep logging a call but my netwrk just can't be fixed. the first consultant that assisted me didnt even log the call. i asked on a few times that the manager must call me back, they just dont phone. they are busy contantly and just don't phone back. I need my fibre to be fixed. next week vodacom want's their payment but i don't have any wifi. somebody explain to me how can this be right??????????