Bad Fibre service

I'm very frustrated and disappointed with vodacom Fibre services this far my Fibre has been down since 22nd May I thought it was due to load shedding but realized it's a technical problem logged a request with them was call after 2days only to be told there's nothing they can do only logged a service request with vumatel.A day later my request is closed but nothing was resolved.I then went instore was told there's nothing they can do I should call Fibre department which is always busy can never get through.

relogged a service query an still no help or call back this is very unfair as I paid for this service and other services for the month but unable to use them going for the second week now.How am I supposed to do my work nor study?