Bad fibre sales service

Been a customer with you since the 90’s. First time you dropped me this bad. I made an application for a new fibre installation and your guy Edwin George assured me the service can be provided and processed the application with me getting sms and email confirmation. Installation could take up to 2 weeks. Since hearing nothing, I gave you a call 2 weeks later, and told my application is on hold. Up to this point nobody had called me which I find disappointing based on your quality standards. I was informed that the service could not be delivered in my area based on SLA with Vuma. Absolutely disgusting to keep me hanging for 2 weeks and not updating me. You even delivered a router which is still waiting for you to collect. Meanwhile I’ve signed up with another ISP which has been great! Ps. Collect your router!!